I would then be stuck handing the customer a $125 service charge, for something that could easily be fixed or adjusted themselves.
Thankfully, there is another way. With a little bit of knowledge, you’ll find that your fireplace is really not all that complicated. And that if it malfunctions, there are at least a few things you can try before getting a professional involved.
The main goal of this website is to give you clear, concise, instruction and knowledge so that you may not only learn more about the function, maintenance, and operation of your fireplace, but also be your first “go to” source for troubleshooting problems. (In essence, saving you money).
Fact: most people are afraid of their fireplaces. This fear is perpetuated by a lack of knowledge and understanding as to how their fireplace works, and how to safely service a gas fireplace.
If you want to start at the beginning, please visit the Fireplaces 101 page, where you can learn about how gas fireplaces operate. Otherwise please visit the posts to the right to begin troubleshooting and repairing your fireplace.
If you are still stuck, you can always visit the Find Certified Technicians page where you can locate a skilled NFI (National Fireplace Institute) certified repairman.